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Contact Information
AJ's Western Wear Outfitters
211 Pauline Drive #206
York, PA 17402
Toll Free -(877) 907-7879 |
E-mail - info@westernshirts.com
E-mail Form - Click Here
Phone - (717) 741 - 5322
Office Hours – 8 am to 5 pm EST |
Customer Care Help Center
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Personalization
Our website is designed to allow
you the shopper to easily customize a shirt and other items. All the designs shown
on the shirts are embroidered unless otherwise noted and come as part of the retail price shown. Names and back
designs are optional and prices are shown with each item. All the personalization is
high stitch count professional embroidery.
If you a looking for particular type design, please feel free to search our additional design
catalog, DESIGN CATALOG.
For pricing, please note the design number call or e-mail customerservice@westernshirts.com with the design number
your name and contact number and we will promptly send you pricing.
If you have your own design or logo, we would be happy to convert the design into
stitching and stitch it on a shirt.
For pricing, please call or e-mail your art to customerservice@westernshirts.com and we will promptly send you pricing.
We also offer professional silk screening. Please feel free to call us to discuss at (877) 295 7848.
Sizing Help - How to measure
Information
We have tried to provide as much information as possible to help you select the correct size. Size charts are provided on each shirt page.
Method One (Measure an existing shirt that fits you well)
Step 1: Lay the buttoned shirt flat on a flat surface. Measure the across the chest 1" below the armhole. Double the measurement
to account for both the front AND back.
Step 2: If you like a close fit, subtract 4 inches from the
shirt measurement. This is your chest size.
Step 3:Find the closest measurement in the chest sizes chart found on the shirt page.
Method Two (Estimate from actual chest measurement)
Step 1: If you do not already know your chest measurement, measure
the fullest part of your chest. Typically 1" below the arm.
Step 2:Find the closest measurement on the sizing chart found on each shirt page. If you want extra room, buy up a size.
For more detailed explanations please down load our Guide of HOW TO MEASURE document.
We do not recommend the clients size down from what they would "normally" purchase.
Timeframe for Shipments
Please allow up to 2 weeks for shipment of Personalized/Embroidered
items . Please allow 7-10 days when selecting standard shipping for reciept of non embroidered items.
If you need your order sooner, please see RUSH orders below.
When choosing an express option, please note that weekends, holidays
and the day that the product ships do not count as transit time.
If shipment is critical, we will make every effort
to meet on or before specific date request.
Rush Orders
If you need your order in a short time frame (less than 2 weeks)including shirts with or with out personalization please let us know and our customer care will help you to get them in time.
1. Shop and add to cart stuning western shirts with all your personalizations, western purses, belts or other western items.
2. Go ahead and follow the check out procedure. At the very end you will see a "Special Instructions" box
3. Note the date you need the items.
4. Enter payment information and submit order.
5.Customer Care will contact you promptly the next business day about any additional arrangements that need to made to make this date.
Shipping Information
Information
We primarily ship
orders via USPS Priority or First Class Mail, and UPS Ground and Air shipments. If you have a less than 2 weeks time frame and need a day definite delivery (2) Two day or Overnight is strongly recommended.
Shipping costs are based on the number of items ordered. Standard shipping ranges from $5.95 on lighter items, $0.90 for additional items to $9.00 for heavier items (all shirts)
$1.90 for each additional item. Air charges are additional. Options will be calculated and selectable before check out. If you require a signature, then additional charges of $3.00 will be added upon
shipment of the shirts.
Items that are free shipping and or exchanges, ship via U.S. first class mail service.
In order to keep shipping cost down for all our customers,
customers providing incorrect or incomplete address will
be charged the $10.00 additional address correction fee charged to westernshirts by UPS.
Post Office Boxes
We will only ship to Post Office Boxes utilizing U.S.P.S. Priority
Mail. If you want express delivery you will need to provide
a street address to utilize one of the express delivery services.
APO/FPO
We will only ship to APO/FPO addresses utilizing U.S.P.S. Priority
Mail. If you want express delivery you will need to provide
a street address to utilize one of the express delivery services.
Note: we cannot provide delivery confirmation for APO/FPO.
Hawaii, Puerto Rico and Alaska
If you need something faster than standard shipping please select the appropriate air shipping for these areas.
International Shipping
We do not ship internationally including Canada. If you do have someone who will recieve and forward your order to you, we will be glad to work with you. Please call customer care @ (877) 295 7848 to place order.
Minimum Order
westernshirts.com does not have a minimum order amount. You
can order a single shirt or 10,000 and we will still fill the
order.
Phone Orders
westernshirts.com will be glad to take your order by phone. We ask that you provide
an e-mail address if possible for an order confirmation. When you
receive your order confirmation
it is your responsibility to review the order for accuracy. Please notify customer service immediately if
changes are required.
Customer Satisfaction/Return Policy
We stand behind the quality of our product.
For returns (non-personalized)
products, please call (717) 741 5322 or email customerserviceteam@westernshirts.com us for a Return Authorization Number.
All returns must be made within 15 days of receipt and exchanges with in 30 days. After 15 days, a 10% restocking fee will apply. After 20 days, a 20% restocking fee will apply. Order of 5 -10 items will automatically incur a 10% restocking fee and over 10+ will incur a 20% restocking fee.
No returns with or without an Return Authorization Number after 30 days or if the garment has been laundered.
No returns with be accepted without an return authorization number.
Understandably, personalized and clearance items (free of defect) cannot be
accepted for return.
Payment Options
We accept all major credit cards. Visa, Master Card, American
Express, Discover. There is no surcharge
for using your credit card to make purchases with westernshirts.com.
Please be sure to provide your exact billing address and telephone
number (the address and phone number your credit card bank has
on file for you). Incorrect information may cause a delay in
processing your order. Your credit card will be charged upon
order placement.
You can also place an order with a personal check or money order.
Proceed to the checkout online to see instructions on how to
place an order with a personal check, or money order. We must
receive payment before
your order will be processed.
Gift Certificate
If you are not sure what to get that special bowler, send them
a AJ's Western Wear Outfitters Gift Certificate.
Available in any amount your heart desires. We'll send out the
certificate along with our catalog and your best wishes.
Print Catalog
All our shirts are shown online. Because our styles change often, AJ's Western Wear Outfitters . does not do a print catalog. Please do feel free to print our individual pages to keep and share with others.
Secure Order Processing
Our site uses Authorize.Net
to process secure credit card transactions. Authorize.Net is
one of the most trusted name for internet e-commerce solutions.
When you arrive at the final page of the checkout, you will
be connected to Authorize.Net's secure server. You will then
see the unbroken key or a closed lock at the bottom corner of
your browser (depending on your browser).
When placing an order via the internet, your information is
transmitted using Secure Sockets Layer (SSL) technology, the
approved industry standard. To check the security of your connection,
look at the lower corner of your browser window as you place
your order. If you see an unbroken key or a closed lock (depending
on your browser), then SSL is active and the server is secure.
You can also double-check by looking at the URL line of your
browser. When accessing a secure server, the first characters
of the site address will change from "http" to "https." If you
cannot access the secure server for any reason, please print
the order form and place your order by phone at 1.877.295.7848.
Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To send periodic emails
(The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates,
related product or service information, etc.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails,
we include detailed unsubscribe instructions at the bottom of each email.)
• To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
After a transaction, your private information (credit cards, financials, etc.) will not be kept on file for more than 60 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.westernshirts.com.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
AJ's Western Wear Outfitters
211 Pauline Drive #206
York, PA 17402
United States
customerservice@westernshirts.com
877.295.7848
Disclaimer of Warranty; Limitation of
Liability.
USERS EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT HIS OR HER
SOLE RISK. NEITHER AJ's Western Wear Outfitters, ITS AFFILIATES NOR ANY
OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS
OR LICENSEES, IF ANY, WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED
OR ERROR FREE: NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS
THAT MAY BE OBTAINED FROM USE OF THE SERVICE OR AS TO THE ACCURACY,
RELIABILITY, OR CONTENT OF ANY INFORMATION, SERVICE, [OR MERCHANDISE]
PROVIDED THROUGH THE SERVICE. (B) THE SERVICE IS PROVIDED ON
AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE
OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND
INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE
LAWS APPLICABLE TO THIS AGREEMENT. (C) THE DISCLAIMERS OF LIABILITY
CONTAINED IN THIS SECTION APPLY TO ANY DAMAGES OR INJURY CAUSED
BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION,
DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER
VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED
ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH
OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER
CAUSE OF ACTION.
(D) IN NO EVENT WILL AJ's Western Wear Outfitters OR ANY PERSON OR ENTITY
INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SERVICE
BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY
TO USE THE SERVICE OR OUT OF THE BREACH OF ANY WARRANTY. (E)
AJ's Western Wear Outfitters NEITHER ENDORSES NOR IS RESPONSIBLE FOR THE
ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT
ON THE ONLINE SERVICE.
(F) AJ's Western Wear Outfitters DOES NOT ENDORSE, WARRANT OR GUARANTEE
ANY PRODUCT OR SERVICE OFFERED BY A THIRD-PARTY THROUGH THE
SERVICE AND WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY
TRANSACTION BETWEEN ANY USER AND THIRD-PARTY PROVIDERS OF PRODUCTS
OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH
ANY MEDIUM OR IN ANY ENVIRONMENT, EACH USER SHOULD USE HIS OR
HER BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
(G) EACH USER SPECIFICALLY ACKNOWLEDGES THAT IN NO EVENT WILL
AJ's Western Wear Outfitters, ITS AFFILIATES, NOR ANY OF THEIR RESPECTIVE
EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF (i) THE USE
BY SUCH USER OF ANY BROWSER OWNED OR OPERATED BY ANY PARTY AND/OR
(ii) THE DOWNLOADING OF ANY SOFTWARE OWNED OR OPERATED BY ANY
THIRD-PARTY IN CONNECTION WITH THE SERVICE.
Each user shall be responsible for obtaining and maintaining
all telephone, computer hardware, and other equipment needed
for access to and use of the Service, and users shall be responsible
for all charges related thereto. |
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